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Company

Digiticians is a leading provider of automatic managed computer products & services to the Digital Home market.

Digiticians was founded in December 2000 by a team of successful, serial entrepreneurs with investment by the founders and a group of business and technology visionaries.  The company has serviced thousands of home and small business customers throughout the US and Europe.

The company has maintained both market and thought leadership through continuous re-investment in innovation, strict cost control, and development of strategic, high-volume product distribution partnerships.  The company is privately held and has no institutional investors.

Vision/Mission

Personal technology devices - like computers, digital cameras and wireless networks - were supposed to make our lives simpler.  They were designed to help us be more productive or enjoy new forms of entertainment.  Unfortunately, personal technology has become so complex that it's hard for many non-techies to make all the different parts work together.  In the office you might have an IT department to help you run and maintain your PC and personal technology, but when you get home YOU or your kids become the IT department - we think that's wrong.

As a team of start-up veterans who have been using cutting edge personal technology for years we were determined to do something about this dilemma.  We started with a simple vision: to simplify the use of personal technology with software that automates tasks and reduces common problems - at an affordable price.  We believe that average users have a right to the same reliable proactive systems maintenance as employees in large corporations enjoy.

The Digiticians Automation Software and Managed Services consist of secure, user-friendly tools that improve the performance of your digital systems, allow you the freedom to choose the products that work best for you and your family, and give you the power to set standardized or personalized settings that meet your busy schedule.  It's automatic.

History

April, 2005
Digiticians' CTO Speaks on Expert Panel at Connections, Burlingame, CA

February, 2005
Digiticians launches PCCare Premium 1.0 - PC maintenance and management tool bring enterprise-class automation to the mass market

February, 2005
Digiticians' CTO Anne Marie Biernacki nominated as one of "Ten Women to Watch for 2005" by Mass High Tech

January, 2005
Digiticians CEO speaks at International CES 2005 on expert panel discussing the role of PC task automation and remote managed services in home networking

March, 2004
Boston Globe article makes "Digiticians" (the company's trademarked name) a globally recognized term

February, 2004
Customer reach extends to 23 states; Word of mouth referrals top 25% of new business

October, 2003
Digiticians host "Online Outsourcing; Innovations in Delivering Business Services" seminar in Cambridge, MA. Keynote presentation by Gigi Wang, Sr. Vice President of Strategy for IDC.

June, 2003
First international customers serviced eSupport coverage expands to European Union

December, 2002
Launch of "Internet Help Desk" - turnkey remote IT support for small and home office professionals; combining on-demand desktop support, remote data storage and automated PC maintenance

June, 2002
Company reaches 1500 systems serviced.

June, 2002
Launch of PCCare 1.0, an innovation in managed IT services for Consumer & Small Business Users

April, 2002
First beta release of PCCare solution

March 12, 2001
Launch of digiticians.com 1.0 - On-demand  IT Solutions for Consumer & Small Business Users

December, 2000
Digiticians founded, Cambridge, MA


Leadership through continuous re-investment in innovation.



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