Digiticians' focus on continuous, disruptive innovation has captured the attention of local, national, and international press, as well as leading industry analysts.

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"Right then I should have vowed to become the first mover in what now ranks among the fastest-growing entrepreneurial niches: exploiting the epidemic called computer rage by helping hotheads - like me - fix the source of (or clean up after) their tantrums.

In other words, I wish I'd had the foresight of Ken Smith. "Digi-rage has absolutely fueled the growth of the in-home IT business," says Smith, the 40-year-old co-founder of Digiticians in Waltham, Mass., which sells preventive-maintenance software for computer users."

Joshua Hyatt, Fortune Small Business, July/August 2005

"Given the challenges that consumers are facing with home computers, Internet services, and home networks, we anticipate significant interest among both home network OEM players and broadband carriers in deploying a host of more advanced products and services."

Kurt Scherf, Parks Associates, June 2005

>> Download White Paper: "Putting the Home Network to Work"

"Since most small businesses don't need and can't afford a full-time IT person, SMBs frequently relied on Fred, the receptionist's flaky-but- computer-savvy cousin to handle the support. But as IT becomes mission critical to small businesses, a quiet revolution is taking place. As networks and security issues become increasingly sophisticated and state and federal compliance regulations affect more and more SMBs, many companies have found that turning over their support function to a company that specializes in providing such services is a better option.

Digiticians offers desktop support over the phone and through their Web site. The price is great, you can purchase help in 15-minute blocks..."

Beth Cohan, Sm. Business Computing, Jan. 2005

"Mass High Tech has announced the honorees in the 2005 Women to Watch program, in which 10 New England Women in fields from biotechnology to software are honored as future leaders and innovators." This year's awardees include: Anne Marie Biernacki, Founder & Chief Technology Officer, Digiticians.

Mass High Tech, Jan. 2005

"The Digiticians hopes to take the lead by taking a high-tech approach. It's planning to launch PCCare Premium, a new remote support system that will replace the technician with a computer that will keep computers healthy without human intervention."

Hiawatha Bray, The Boston Globe, International Herald Tribune, Jan. 2005

"Home and small business networks are becoming increasingly complex, incorporating multiple PCs, digital networks, and myriad peripheral devices. Once set up these networks are largely invisible to consumers until they stop working. Interruption of Internet service, printing capability, or content sharing will immediately precipitate calls to the ISP. This presents both opportunities and challenges. The panelists will discuss these issues and the potential for remote management of home PCs, networks, virus protection, and other services."

Kurt Scherf, Parks Associates, Jan. 2005

"The Digiticians' sophisticated technology has taken the house calls out of at-home service."

Kim Blanton, The Boston Globe, Mar. 2004

"Meanwhile, the demand by small businesses for IT outsourcing is growing, noted Smith. "It's not just a larger enterprise anymore," he said. "Now you have a 10-desktop company running a Netgear router over broadband, trying to sync up with a new document server and share email calendaring across all parties and enable each individual to synch their Palm Pilot to that calendar."

Kevin Ferguson, SmallBizPipeline, 2004

"Small business owners wear many hats. But for some, the IT-support doesn't fit so well. After "reboot" or "uninstall/reinstall the software," some owners and employees are stumped on how to troubleshoot problems. And if you have to call the software or hardware manufacturer out of warrantee, prices can be exorbitant."

Jeff Zbar, NetworkWorld, 2003

"If you want to get a glimpse of the modern startup...the Digiticians claim to be New Age electricians...the Digiticians... service and maintain 'customer' machines from a distance, electronically."

Joshua Hyatt, Fortune Small Business, 2002

"As home networking grows, there will be a need for what the Digiticians do."

Dominic Ainscough, The Yankee Group (as quoted in Fortune Small Business), 2003

"A broadband connection, for example, leads almost inevitably to...networking -- you want to attach all your computers to that fast pipe. And then there are printers, scanners, CD-burners, wireless devices, personal digital assistants -- pretty soon you've got an entire...network going, a system that is exponentially more complicated than the stand-alone PC you started with."

DC Dennison, Digital Mass, 2002

"...we need an army of on-call techies to help us keep 'new technologies' running and bug-free."

Scott Kirsner, The Boston Globe, 2001

Press Releases

February 28, 2005

Digiticians Launch PCCare Premium 1.0; Software is Proven to Cut Tech Support Incidents by Up to 70% Through Automated, Proactive Maintenance >> Read Press Release

January 26, 2005

Digiticians CTO Named One of Top Ten “Women to Watch 2005” by Mass High Tech >> Read Press Release

January 3, 2005

Digiticians CEO to Speak at CES 2005 >> Read Press Release

April 21, 2004

SMB & Home Office Spending on the Rise; Digiticians® Revolutionary New Internet Delivery Model Sees 581% Increase >> Read Press Release

July 29, 2003

Digiticians Kicks off Enhanced Partner Program with 18 Partners; establishes the foundation of an online business service network for small business >> Read Press Release

May 30, 2002

Digiticians Launch PCCare, Automated Computer Maintenance and Managed Service Solution >> Read Press Release

May 23, 2002

Professor Clayton Christensen of the Harvard Business School joins Digiticians Board of Directors >> Read Press Release

May 20, 2002

Digiticians Reaches 1500 systems services in first year of operation >> Read Press Release

March 12, 2001

Digiticians Launch Innovative New Service Offering Low Cost Tech Support for Small Business and Residential Customers >> Read Press Release