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- eSupport |
DataSecure Questions & Answers
A:
DataSecure is an innovative software product that enables you to
automatically backup and protect your personal family files to our secure servers,
accessible over the Internet. You can select the files on your
system that are most important to you and pick multiple times when
you would like them to be backed up to your remote storage
location in your online account. Q: How do I know my data
will be secure during transfer? A:
All accounts require usernames and passwords before they can be
accessed. Your login credentials are stored encrypted in our
database so even if someone were to breach all of our
security measures, they would only end up with unintelligible
characters. Q: How do I know that the
facility where the storage servers are located is safe from power
outages and break-ins? A:
We have assembled a world-class team of security experts and a
comprehensive set of tools, techniques, and skills that are
necessary to protect your data. Our service helps you minimize
your online security risk by implementing comprehensive security
solutions that enable the performance of accurate, meaningful, and
timely online transactions, while safeguarding the performance of
your operations. In addition to state-of-the-art firewall
technology that protects your data against electronic intrusion,
we have selected facilities that protect against physical
intrusion. Our data centers are staffed 24x7 by a dedicated
security force. Through a combination of restricted access, roving
patrols, electronic surveillance, and biometric access technology,
your data is 'locked-down' securely in an impenetrable facility.
There are redundant sources of electric power so if something
happens to the municipal power grid, we will generate our own
electricity. Q: Are my backups backed-up
from your site? A:
All of the data stored on our servers is mirrored at two locations
as well as backed-up nightly onto tape. We maintain two weeks of
backups locally and another 4 weeks are stored offsite in another
secure storage facility. Q: How is data transferred
to my DataSecure account when I use the backup tool? A:
DataSecure employs file transfer protocol (FTP) to transfer files
between your computer and the remote storage facility. FTP has
been in use for many years and is regarded as the most powerful
method of transferring large files and large numbers of files. Q: How long will my data
remain in my remote backup account? A:
Your files will remain in your account as long as your account is
active. You may
delete a file at any time by selecting the file and choosing
“Delete”. When
you close your account, your login will be disabled and all files
that remain in your account will be deleted. Q: What platforms are
compatible with DataSecure? A:
DataSecure has been engineered for Windows-based computers that
are running Windows 98, Windows ME, Windows 2000, or Windows XP
operating systems. Q: How do I install
DataSecure? A:
Because protecting your digital files is so important, a
Digitician technician will help you install and configure
DataSecure using our Live Remote Support tool. Q: Can I install DataSecure
on multiple computers? A:
Absolutely. You are only limited by the amount of space you have
in your DataSecure account. It is important to note that
DataSecure will create a folder in your account labeled backup
and will place all of your backed-up folders inside of it. If you
use backup on more than one computer and you backup identically
named folders on both computers, the contents will be combined
into a single folder in your account. In addition, if you have
multiple files with the same name being transferred into your
account from different computers, the newer versions will
overwrite the older ones. Q: Should I backup/mirror
my entire hard drive? A:
So-called 'mirroring' or replicating your entire hard drive over
the Internet isn’t really practical yet, especially with hard
drives that are growing beyond 100GB in size.
Backup only those files you could not afford to lose,
rather than your operating system or application files (i.e.,
Microsoft Word). Q: Does my computer need to
be on and connected to the Internet in order to backup? A:
Yes. DataSecure transfers data from your computer to your
DataSecure account over the Internet, your connection must be live
and your computer must be on for the transfer to be successful. Q: What will happen if my
computer is off or not connected to the Internet during a
scheduled backup? A:
You will be prompted to begin the backup the next time you
computer is on and connected the Internet. Q: What happens if I try to
backup more files than I have room for in my online storage
account? A:
A DataSecure account administrator will automatically provision
additional storage space to be sure your files are
protected. We will notify you through a secure email that
your account enlarged and what the additional charges are.
As you add space you will be charged based on the tiers as found
on the DataSecure page.. Q:
How do I restore backed up files onto my computer? A:
DataSecure
gives you 24/7 secure online access to your files from any PC,
anywhere in the world. Go
to
http://datasecure.digiticians.com/
and
login to your DataSecure account.
You will see a folder labeled backup.
All of your backed up data is stored in this folder. If
you are viewing your account through the Light Interface
you can double click on the file name and it will begin to
download. If
you are viewing the account in the Drag and Drop Interface
you may drag and drop your files and folders onto your computer.
You may also right click the files and folders you would
like to download and choose Get from the drop-down menu.
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Protection for your personal digital files with 24/7 secure anywhere access. 
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