How do I get help if I have a problem installing PCCare?

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Many of the answers you need about installing PCCare are in these FAQs, please search through them, starting at the Installing PCCare Premium heading for your answer. If you are unable to find the answer you need, please contact us via one of the methods below

For direct assistance with installing PCCare, you can communicate with us in the following ways:

Email

Email to PCCare Premium Help for an answer to your questions.

Live Remote Support

Direct, secure remote assistance via PCCare eSupport during staffed business hours. This is on-demand remote access to PCCare Help professionals, making use of secure, private, customer-driven screen sharing capability. This allows you to let our technicians see what is on your screen and take remote control of your mouse and keyboard with your permission in order to assist you.

Phone

Telephone toll free at 1-866-546-4459. This number is reserved exclusively for assistance with PCCare Premium issues.