PCCare Help Overview

About PCCare Premium

How does it work?

What does it do for my PC?

What does it not do for my PC?

Do I need PCCare if I am running other maintenance software?

Does it include anti-virus or security software?

Does PCCare work on a desktop or laptop PC?

Can I run the same copy of PCCare on more than one PC?

System Requirements

 

Installing PCCare Premium 

What do I need on my PC to install and run PCCare?

Is PCCare safe to install?

Can I install PCCare if I am running a firewall?

What do I do when anti-spyware detects PCCare registry changes?

Will PCCare interact with other maintenance tools such as anti-virus software?

How do I get help if I have a problem installing PCCare?
Another family member installed PCCare but when I log on I don't see the PCCare desktop icon.  Is PCCare running?  What can I do?

 

Getting Started

What is the product registration code? What do I do?

What is the customer registration survey? What do I do?

How do I navigate through the PCCare Screens and Menus?

How do I view PCCare automated task results

What is the PCCare Status Dashboard?  How do I read it?

What is the PCCare Activity Detail table?  How do I read it?

Why can't I see the PCCare desktop icon?

Why can't I see the PCCare system tray icon?

Why can't I see PCCare in Add/Remove Programs

How to create a new PCCare desktop icon

 

Automated Task Scheduling & Settings

When do tasks run under PCCare Premium?  What is the default schedule?

Do I have to change the automated task default schedule?

How does PCCare anti-virus tasks and anti-virus automation work?

Why is Internet Folder Cleanup set to run twice a day?

Detailed discussion of changing schedule settings

How do I change the automated task default schedule?

When I set multiple tasks, why is my second change sometimes erased?

When is the best time to schedule automated tasks?

How much time should I allow between automated tasks

How do I restore the default automated task schedules?

 

Viewing & Interpreting Results

Why does Update Anti-Virus Definitions sometime report that the anti-virus definitions were not updated?

Why are the activity detail listings for Internet Folder cleanup and Defragment Hard Drive so long?

Why does Correct System Clock sometime report that if failed before finally completing?

What does it mean when Correct System Clock reports that the PC clock has changed more than five minutes? What do I do?

What does the error message "Scheduler failed to run two times" mean?  What can I do?

 

General PCCare Premium Questions

Why does the CHKDSK window stay open on MS-Windows 98 and ME? What do I do?

Why does Scandisk sometime fail to run on MS-Windows 98 and ME? What do I do?

Why does Defragment Hard Drive sometime fail to run? What do I do?

Why does Defragment Hard Drive on MS-Windows NT and 2000 run in interactive mode? What do I do?

What does CHKDSK found errors ... run CHKDSK/f mean? What do I do?

How do I uninstall PCCare Premium?
Every Thursday the Customer Registration Survey comes up.  What do I do?
Running PCCare under the Netscape 8.0 Browser.
After the system clock synchronization, my clock is set to an incorrect time.  What do I do?

 

Security & Privacy

How can I make sure that PCCare runs properly with my Firewall or other security tool?
I am getting a Trojan or Virus warning with the words UDP-1900 or UPNP-1900 and port protection.  PCCare isn't running.  What do I do?

 

Help & Product Support

How I get help with PCCare Premium?

 

 

 

 

 

 

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